Pre-course: ED Administration

Tuesday 2 October 2012: 8:30 - 17:30

Course Director

  • Philip Anderson (USA)
  • Nathalie Flacke (France)


  • Philip Anderson (USA)
  • Stephanie Kayden (USA)
  • Robert Freitas (USA)
  • Nathalie Flacke (France)


25 physicians maximum. 
The course shall be cancelled if less than 8 participants are registered. 

Course description

Performance and Quality Improvement are among the central administrative challenges facing Emergency Department leaders in all countries. Through a series of lectures and workshops facilitated by experienced faculty, course participants will learn practical approaches for improving performance and quality in their emergency departments.  Participants will work together in small groups on concrete problem solving projects designed to produce concrete tools and strategies that can be implemented in the participants’ home institution.  

This course is being organized by the International Emergency Department Leadership Institute (IEDLI) 

Learning objectives

At the completion of the course, participants will be able: 

• To describe the main theories of change in organizations and discuss strategies for implementing change in Emergency Departments, with a particular focus on implementing quality improvement initiatives
• To define quality as it relates to care delivery in the emergency department and discuss key metrics and performance indicators for measuring quality
• To discuss the difference between practice guidelines and clinical pathways and identify the key elements of clinical pathways that increase likelihood for success
• To describe the key elements of risk management strategies for responding to errors and adverse events in the emergency department.