Saturday 27 September: 08:00 - 17:30 

Course Director

  • Philip Anderson (USA)
  • Eric Revue (France)

Maximum number of delegates that can be accommodated:  25

Course description & learning objectives


Performance and Quality Improvement are among the central administrative challenges facing Emergency Department leaders in all countries.  Through a series of lectures and workshops facilitated by experienced faculty, course participants will learn practical approaches for improving performance and quality in their emergency departments.  Participants will work together in small groups on concrete problem solving projects designed to produce concrete tools and strategies that can be implemented in the participants’ home institution. 

This course is being organized by the International Emergency Department Leadership Institute (IEDLI)


Learning objectives:  At the completion of the course, participants will be able:

  • To define quality as it relates to care delivery in the emergency department and discuss key metrics and performance indicators for measuring quality
  • To describe the main theories of overcrowding in emergency departments and discuss strategies for mitigating overcrowding
  • To discuss the difference between practice guidelines and clinical pathways and identify the key elements of clinical pathways that increase likelihood for success
  • To describe the key elements of risk management strategies for responding to errors and adverse events in the emergency department. 
A full course agenda is provided below.  


08:30 Introduction  
08:45 Lecture 1 Quality Assurance / Improvement Philip Anderson (USA)
09:30 Lecture 2 Overcrowding Eric Revue (France)
10:15 Coffee break  
10:30 Lecture 3 Clinical Pathways Stephanie Kayden (USA)
11:15 Lecture 4 Risk Management Robert Freitas
12:00 Lunch  
15:15 Small Group Session 1 Risk Management Robert Freitas
15:30 Coffee break  
16:00 Small Group Session 2 Clinical Pathways Stephanie Kayden (USA)
16:30 Small Group Presentations  
17:00  Wrap up - closing comments